1. Service scope
Prem Cyber World provides private assistance with online applications, document preparation, printing, scanning, ticket booking, computer-related work and other services displayed on our website or confirmed at the centre.
2. Quotes and separate charges
We will explain the expected service fee before paid work begins where practical. Our service fee may be separate from government fees, ticket fares, taxes, payment gateway charges, delivery charges and other amounts collected by a third party.
3. Appointment changes
If you cannot attend, contact us as soon as possible by phone or WhatsApp. We will try to reschedule based on availability. We may also propose a different time if a portal is unavailable, documents are incomplete or the selected service requires additional verification.
4. When a service-fee refund may be considered
A refund of the Prem Cyber World service fee may be considered when:
- We received payment but were unable to begin the agreed work.
- The same Prem Cyber World service fee was charged more than once for the same request due to a confirmed payment error.
- We expressly agreed in writing to cancel the work before processing began.
5. Charges normally not refundable by us
The following are normally outside a Prem Cyber World service-fee refund:
- Government fees, portal fees, ticket fares, taxes, payment charges or amounts already paid to a third party.
- Work already performed, forms already prepared or submissions already made with the customer’s authorisation.
- Rejection, delay or cancellation caused by an authority, service provider, portal outage, ticket rules, incorrect customer information or incomplete documents.
- A change of mind after work has started.
Any third-party refund remains subject to that provider’s policy and processing time.
6. Corrections
Tell us promptly if you notice an error. We will correct an error caused by our data entry where reasonably possible. New fees may apply when a correction, repeat submission or fresh booking is required because the information or documents supplied by the customer were incorrect.
7. How to request a review
Contact us with your name, mobile number, appointment ID (if available), service name, payment details and reason for the request. We will review the service record and explain the outcome. Approved refunds are returned through a mutually practical method after any required verification.
Email premcyberw@gmail.com, call +91 91554 80023, or visit Prem Cyber World, Dumardaga, Ranchi, Jharkhand 834012.