1. Who we are
Prem Cyber World is a privately operated computer and digital assistance centre located in Dumardaga, Ranchi, Jharkhand. In this policy, “we”, “us” and “our” refer to Prem Cyber World.
2. Information we may collect
Depending on how you use our website or services, we may receive:
- Your name, mobile number and optional email address.
- The service selected, preferred appointment date and time, and any message you submit.
- Your appointment ID and mobile number when you use secure work tracking.
- Documents or details you voluntarily provide at the centre when they are required to complete a requested service.
- Basic technical information such as browser type, device type, IP address, cookies and website usage data when analytics or advertising tools are enabled.
3. How we use information
We use information to schedule appointments, provide the service you requested, communicate status updates, answer enquiries, prevent misuse, maintain records, improve the website and comply with applicable obligations.
4. Storage and service providers
Appointment and tracking information may be processed using secure hosting, database, communication and technical service providers. These providers process information only to support the relevant service. No internet or storage system can be guaranteed to be completely secure, but we take reasonable steps to restrict unauthorised access.
5. Cookies, analytics and advertising
Our website may use essential cookies and, where enabled, analytics or advertising technologies. Third-party vendors, including Google, may use cookies or similar identifiers to measure usage and serve ads. You can control cookies through your browser settings and review Google’s information about how it uses data on partner sites.
6. When information may be shared
We do not sell customer personal information. Information may be shared with:
- Technical providers needed to operate appointments, hosting, email or tracking.
- A government or third-party portal only when you ask us to assist with that service and the information is required for submission.
- Authorities where disclosure is required by law or necessary to protect users, our business or the public.
7. Retention
We retain information only for as long as reasonably needed to provide the service, handle enquiries, maintain legitimate business records, resolve disputes or meet applicable requirements. Information that is no longer required may be deleted or anonymised.
8. Your choices
You may ask us to review, correct or delete personal information under our control, subject to identity verification and any recordkeeping requirement. You may also decline optional information, although this can limit the service we are able to provide.
9. External links and minors
External government, ticketing or payment websites have their own privacy practices. We are not responsible for those policies. A parent or guardian should supervise any minor who provides personal information or requests a service.
10. Contact us
For a privacy question or request, email premcyberw@gmail.com, call +91 91554 80023, or visit Prem Cyber World, Dumardaga, Ranchi, Jharkhand 834012.